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Winter 2010

During fiscal year 2008 / 2009 FTRI

had a productive year with both the

Equipment Distribution Program

(EDP) and Outreach Programs.

Here are a few highlights:

• 17,170 new clients were served throughout the

state.

• 38,130 different services were provided to indi-

viduals.

• 36,044 pieces of specialized telecommunications

equipment were distributed.

• 1,229 outreach activities were performed by FTRI

and the Regional Distribution Centers (RDC)

throughout Florida.

• We processed 21,446 customer service calls.

• We processed more than 64,427 EDP Forms.

• We continued our extensive educational, training

and support efforts through workshops and daily

interactions with RDCs.

From the Office

Message from the Executive Director

• We continued to collaborate with other organiza-

tions and / or state agencies for outreach activities.

• We continued to place a high priority on protect-

ing the integrity of client information by making

security enhancements to our processing system.

• We operated within budget requirements.

• We received high marks from the external audi-

tors for the financial records and internal controls

FTRI has in place.

FTRI continues to work closely with its partners in

providing the special telephones and services to the nearly

3 million Floridians that may qualify to participate in

the FTRI program. If you already have a special free

telephone from FTRI, please share your experience with

someone such as a family member, friend, co-worker or

even your next-door neighbor so they too can experience

an improved quality of life. Our goal is to provide special

telephone and services to each Floridian with a hearing

loss or a speech disability at no cost to them. Together

we can make a positive difference in someone’s life by

“Connecting People to People”.

Your Assistance

is Requested

If there is an event or activity in your area that you would

like FTRI to participate in or should you wish FTRI to

conduct a presentation to your club, organization, or

business, please contact the FTRI Outreach Secretary at

[email protected] or 888-292-1950 ext. 232 and we’ll

arrange for someone to be there. FTRI provides all of

these services at no charge (free). We look forward to

hearing from you!

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